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A
ace_7841
Participant
January 14, 2025
Answered

Help with apps not being owned but still being owned at the same time.

  • January 14, 2025
  • 1 reply
  • 609 views

I currently am under a district account (specifically jordan school district) and it for some reason lets me download apps that I apparently "Don't Own". In this specific case is substance painter 3d. After downloading and running, it shows I should either buy or use a free trial. Why would it let me download, shows that it is included in my plan, then shows that I don't own it? All other adobe programs work fine, such as photoshop and literally everything. Someone please help!

Correct answer Anshul_Nautiyal

Just checked, seems to instead be a visual glitch, as it shows that no substance programs are included, yet it still shows that I can download them.


Hi @ace_7841,

As verified from the backend, your account has been assigned a K-12 All Apps license by your IT administrator, which does not include the Substance 3D apps. You may see the option to download Substance 3D as a free trial through the Creative Cloud Desktop app. However, while you can install it using the trial option, you will encounter the "Buy or Trial" prompt because your account does not have an active license for this application.

If you need access to the Substance 3D apps, please contact your IT administrator to request a license entitlement for this specific application.

Feel free to reach out if you need further clarification or assistance!

 

Regards,
^AN

1 reply

A
ace_7841Author
Participant
January 14, 2025

Seems to work now, will let you know if it stops. If you can still provide a solution just in-case it happens again, that will be greatly appreciated!

A
ace_7841Author
Participant
January 14, 2025

Man it broke again.

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
January 14, 2025

Hi @ace_7841,

Thank you for reaching out. Could you please confirm whether you are encountering the "trial or buy" prompt for all Adobe apps, or if this issue is specific to Substance 3D Painter only?

In the meantime, I recommend checking out the following document to resolve trial and license errors:

Resolve Trial and License Expired Errors

 

Please note that some of the steps may require assistance from your IT administrator.

If you need further help, feel free to reach out.

 

Regards,


^AN

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