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May 7, 2025
Answered

Help with canceling Adobe with Enterprise

  • May 7, 2025
  • 2 replies
  • 214 views

In October last year, I created an Adobe account connected to my school account at Ivy Tech. However, now I want to cancel my subscription and I cannot do so because in Settings, it keeps telling me to contact my administrator when I was never assigned one to begin with. Due to this, as previously stated, I cannot cancel my subscription, with the attatched image displaying what I see whenever I go to my Overview page. Can anyone please help me cancel my subscription or at least tell me who to contact to do so?

    Correct answer Bani Verma

    Hi there, 

     

    As suggested by Kglad, please contact your school's IT or Creative Cloud Admin to resolve this. To find out how to contact your Administrator, click here

     

    Thanks,
    ^BS

    2 replies

    kglad
    Community Expert
    Community Expert
    May 7, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    May 7, 2025

    Hi there, 

     

    As suggested by Kglad, please contact your school's IT or Creative Cloud Admin to resolve this. To find out how to contact your Administrator, click here

     

    Thanks,
    ^BS

    kglad
    Community Expert
    Community Expert
    May 7, 2025

    you have a subscription through your school.  ie, they have an admin to contact, https://helpx.adobe.com/enterprise/kb/contact-administrator.html