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Alex González MX
Participant
October 7, 2022
Answered

Homologar biblioteca de la nube

  • October 7, 2022
  • 2 replies
  • 235 views

Hola, buen día 

Tengo una cuenta con dos perfiles, el mismo correo accede a dos perfiles diferentes. En uno está activo el pago y en el otro no, mi punto es que donde tengo toda mi biblioteca es en el perfil sin pago, y mi necesidad es que se pase toda la biblioteca al segundo perfil, donde estoy al corriente con los pagos. Al ser un solo correo, hay posibilidad de homologar la biblioteca? 

Mil gracias, un abrazo 

 

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Correct answer John T Smith

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 8, 2022

You have a personal profile, and you have a company (with a Teams or Enterprise subscription) profile. What profile contains now your library data?

ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
October 7, 2022

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long-you
MUST make sure that your browser does NOT block ads, scripts, or pop-ups-you
MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

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