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JacobFulton
JacobFulton
Participant
March 31, 2020
Answered

HOW am I supposed to contact support regarding my Teams renewal?

  • March 31, 2020
  • 2 replies
  • 948 views

We've decided to drop from 'teams' to individual accounts, however, as my 'Teams' plan is up for renewal by 18th April I've only got 17 more days to make changes to the renewal. When I change the renewal to zero licenses it says I need to contact adobe in order to cancel the renewal, but when I go to the contact page there is NO INDICATION of how to contact Adobe and it only points me to the community instead.

 

PLEASE HELP

This topic has been closed for replies.
Correct answer deepjyotia71185717

Hi Saxon,

 

We apologize here for the inconvenience caused while trying to Cancel your Teams Plan.

We would like to inform you that Cancellation of Teams is not possible Online through your Adobe account page and that option is available only for Individual Subscription customers.
For Cancellation of Team plan, please contact our Support Team and they will help in Cancellation of Team licenses / renewal.

You may refer to the Section "Cancel a teams plan" in the following help article published externally : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html 

 

I hope that helps.

 

Thank you, 

Deepjyoti.

2 replies

Nikhil R Gupta
Nikhil R Gupta
Legend
April 1, 2020

Hello,

You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html

 

 

Thanks,

Nikhil Gupta

    D
    deepjyotia71185717Correct answer
    Participating Frequently
    April 1, 2020

    Hi Saxon,

     

    We apologize here for the inconvenience caused while trying to Cancel your Teams Plan.

    We would like to inform you that Cancellation of Teams is not possible Online through your Adobe account page and that option is available only for Individual Subscription customers.
    For Cancellation of Team plan, please contact our Support Team and they will help in Cancellation of Team licenses / renewal.

    You may refer to the Section "Cancel a teams plan" in the following help article published externally : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html 

     

    I hope that helps.

     

    Thank you, 

    Deepjyoti.

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