How can I change the Admin Console?

Hi ​@Dgorden,

Thank you for reaching out, and we understand how stressful it can be to suddenly need access to the Admin Console after a team change, especially when the previous owner is no longer with the company.

From what you've shared, it sounds like the person who previously managed your Adobe account (the Contract Owner) has left the organization, and you now need to take over that role so you can manage users, licenses, and billing.

To point you to the right next step, could you confirm: do you currently have any administrator access to the Admin Console (for example, as a System Administrator added by the previous owner), or do you have no access at all?

If you already have System Administrator access, you can request the ownership change directly. Sign in to the Admin Console, go to the Support tab, and open a case with Adobe Customer Care requesting the change in ownership. Our Customer Care team will guide you through the verification process from there. Full reference here: https://helpx.adobe.com/enterprise/using/change-contract-owner.html

If you do not have any admin access at all, please let us know and also confirm whether your subscription is Creative Cloud for Teams or Enterprise, so we can guide you on the right path from there.

Please let us know, we're happy to assist further.

Thanks,

^BS

the plan owner can add you.