How can I chat with adobe? downgrading subscription

Question

I want to downgrade my full subscription of adobe since i`m just using the photo apps. The only way i find is to call the callcenter. I`ve now called 3 times, but they constanty missunderstand my e-mail adress. Making me spell it and then missunderstanding again. It is very frustraning. Is there any way to chat with adobe instead?

iCharles · Accepted Answer

Hi @Hansfotografnorway , You can contact support through chat by navigating to the Support tab in the Admin Console. Hope this helps.Charles

Manan Joshi · Answer

If you have an individual subscription then try the following steps to chat with support
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

If you have teams/enterprise subscription then you can contact support via Admin Console

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded