Skip to main content
This topic has been closed for replies.
Correct answer kglad

Yes.


@Jean Carlos30478276sjs6 

 

oh i see.  you pay monthly, but you have an annual subscription.  that annual subscription is not cancelable because of your commitment to pay.

3 replies

kglad
Community Expert
Community Expert
January 4, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc services">
kglad
Community Expert
Community Expert
January 4, 2024

because your license is prepaid, it's not cancelable until it's time for renewal.  you can then opt to not renew.

Known Participant
January 4, 2024

Mine is not prepaid, I pay month to month.

kglad
Community Expert
Community Expert
January 4, 2024

you have an enterprise license?

John T Smith
Community Expert
Community Expert
January 4, 2024

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730