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Matthias24967811tatr
Participant
Feb 21, 2023 10:53 AM UTC
Answered

How can I delete my Illustrator subscription

 

Dear Community,

 

I have already unassigned the user from the Illustator subscription. How can I delete the subcription itself? I got an invoice for it - while I though that unassigning license were enough.

 

Any help is highly appreciated. Don't want to waste money on unassigned subscriptions.

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Manan JoshiCorrect answer
Community Expert
Feb 21, 2023 11:54 AM UTC

Hi @Matthias24967811tatr,

You can delete licenses only during renewal window which is one month before your renewal. For details you can check the following article for more details

https://helpx.adobe.com/in/enterprise/using/direct-business-renewals.html

-Manan

-Manan
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6 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Feb 21, 2023 10:25 PM UTC

Sorry, I did not read your full message … Unassigning is not enough. You also need to set the licence count to zero. This is only possible during the renewal window.

 

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ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Feb 21, 2023 10:21 PM UTC

    you have to wait until your annual subscription for that license ends. then contact your support person.

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Feb 21, 2023 10:19 PM UTC

      Check with Adobe customer care. Adobe customer care can be contacted via the admin console under the support tab.

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      ABAMBO | Hard- and Software Engineer | Photographer
        Community Expert
        Manan JoshiCommunity ExpertCorrect answer
        Community Expert
        Feb 21, 2023 11:54 AM UTC

        Hi @Matthias24967811tatr,

        You can delete licenses only during renewal window which is one month before your renewal. For details you can check the following article for more details

        https://helpx.adobe.com/in/enterprise/using/direct-business-renewals.html

        -Manan

        Translate
        -Manan
          Matthias24967811tatrAuthor
          Participant
          Feb 22, 2023 8:53 AM UTC

          Thanks to all responders for your help. The rewenal window was the missing piece in the puzzle for me.

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          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          Feb 22, 2023 2:02 PM UTC

          you're welcoe.

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