How can I resend invite emails? In the Admin Console when the user have lost the email

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D

deepjyotia71185717Correct answer

Participating Frequently

Hi Thomas,

Thank you for posting your query.

I would like to inform you that in new Admin console, there is no provision of invitation rather license is automatically assigned and user will just receive a "Welcome email" from Adobe.

In case the user has mistakenly deleted the Welcome email, you may simply remove the user from the License from your Team Adminconsole and re-assign the license to the end user’s email address.

And the Welcome email will be sent immediately to the end user.

I hope that helps.

Thank you.

davidel

Participant

If there is no longer an invitation, where does the user go to download the Adobe app?

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kglad

Community Expert

@davidel

they should be using their cc desktopp app:

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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D

deepjyotia71185717Correct answer

Participating Frequently

Hi Thomas,

Thank you for posting your query.

I would like to inform you that in new Admin console, there is no provision of invitation rather license is automatically assigned and user will just receive a "Welcome email" from Adobe.

In case the user has mistakenly deleted the Welcome email, you may simply remove the user from the License from your Team Adminconsole and re-assign the license to the end user’s email address.

And the Welcome email will be sent immediately to the end user.

I hope that helps.

Thank you.

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