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How do I cancel my free trial subscription

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I already started my education account given by the University. I started free trial for free adobe templetes but now I have to cancel the trial I can not see any plans in plans and payment. I can not see how to delete my payment details. Please help me how to cancel my plan. Additionally anyone knows how to create admin console for contacting?

Thank you

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Ashish_HarrisonCorrect answer

Adobe Employee

Hi @Aniket Gajana284941123kyi you have a Federated ID and the license associated with it was assigned by the IT Admin of your organization. Admin Consoles are being managed by the organization's IT Admins.
To cancel your Trial Subscription please contact Adobe Support or call 1-800-443-8158.
Thanks!

Regards,Ashish Harrison

J

jheng33542754jkri

Participant

Can help me how to cancel this I just try once and I'm not using this but continues deduction can help me to remove my details

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J

jheng33542754jkri

Participant

I'm tryin to cancel and check to manage plan there so subscription but monthly I got deduction can any one help me

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Abambo

Community Expert

Additionally anyone knows how to create admin console for contacting?

By @Aniket Gajana284941123kyi

I suppose you mean: how to access the admin console?

The admin console is only accessible to administrators. As a student, I doubt that you get admin rights.

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ABAMBO | Hard- and Software Engineer | Photographer

Kevin Stohlmeyer

Community Expert

Hi @Aniket Gajana284941123kyi

Follow the directions listed here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Per the page "Don't see Cancel your plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours."

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Ashish_HarrisonCorrect answer

Adobe Employee

Hi @Aniket Gajana284941123kyi you have a Federated ID and the license associated with it was assigned by the IT Admin of your organization. Admin Consoles are being managed by the organization's IT Admins.
To cancel your Trial Subscription please contact Adobe Support or call 1-800-443-8158.
Thanks!

Translate

Regards,Ashish Harrison

kglad

Community Expert

it sounds like the plan is managed by your school. in that case contact the plan administrator. they are the one that must use the plan management console, not you.

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M

Manan Joshi

Community Expert

Please contact Adobe support, they will help you with the cancellation. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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-Manan

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