My plan inexplicably turned into the Enterprise plan(all apps serve none of my purposes), when I subscribed as a student. I have no ability to manage my plans, even when following the directions Adobe itself provides. This entire situation is great source of frustration and I simply want out of this this money pit so I have never have to deal with anything from this company ever again.
To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or Chat link https://helpx.adobe.com/contact/support.html
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
HOWEVER, you may need to contact your school if you are using a special plan that is provided to your school
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices