Participant

Answered

How do I change a primary admin from Teams and remove the original primary admin?

Forum|Forum|12 years ago
April 30, 2014
6 replies
6187 views

I have added another admin to Creative Cloud for Teams, and need to change that user to primary admin, and then remove my Adobe account (the original primary admin) from the Teams group. Is it possible to do this?

This topic has been closed for replies.

Correct answer atomicbop

If anyone else comes across this issue I was able to transfer primary ownership from an employee that was terminated to myself through Adobe's chat service. Took about 10 minutes. I had to send them an email which they waited for and then confirmed ownership was transferred. The only thing I had to do was to reenter credit card info.

So the answer is go to chat support and get ready to send an email and enter new CC info

A

atomicbopCorrect answer

Participant

If anyone else comes across this issue I was able to transfer primary ownership from an employee that was terminated to myself through Adobe's chat service. Took about 10 minutes. I had to send them an email which they waited for and then confirmed ownership was transferred. The only thing I had to do was to reenter credit card info.

So the answer is go to chat support and get ready to send an email and enter new CC info

David__B

Legend

We have made some recent changes that may help also,

If you purchased from Adobe there is now a change primary admin feature in the admin console here:
Manage your Creative Cloud for teams membership
If you can’t access the primary admin account to initiate change contact support.
If you purchased via reseller contact Adobe and support will assist in admin rights transfer.

We strongly suggest adding a secondary admin to your account to assist with future admin rights transfer needs.

J

jakeb10722386

Participant

Just went through the same process of being denied to change admins.

R

raechyraech

Participant

Me (raechel) contacting support:

Aishwarya: While i am checking your order under (email) , This is direct order directly purchased from ADOBE , In case of direct purchase , we directly receive payment from the user's so for security reasons we do not change the primary admin .

Aishwarya: But we can change admin in another way , that you can place new order on correct id , than after we can process the cancellation on wrong email .

Raechel: ok so will this cost me more money?

Raechel: I already bought all of the licenses I need

Raechel: and I already invited my team to this one

Raechel: this doesn't make sense because on business accounts people leave companies and must be able to transfer primary admin

Aishwarya: let me check

Raechel: thank you

Aishwarya: thank you for your patience

Aishwarya: while i am checking your order payment , payment is not processed yet , so let the payment complete for this order than after i will be able to cancel this order

Raechel: I would really prefer not to cancel it

Raechel: This seems very unreasonable to not be able to transfer primary admin as this is the main value added for Business Accounts

Raechel: to let licenses be transferred

Aishwarya: i completely understand your concern

Aishwarya: but this is the process

Aishwarya: i will help you in process the cancellation

Raechel: no

Raechel: I do not want this cancelled

Aishwarya: if you want to change the primary admin

Aishwarya: ok

Raechel: I will contact adobe via email - this is not the course i want to take

Raechel: thank you for your help

Aishwarya: ok , thank you

Aishwarya: Is there anything else I can help you with?

Raechel: no, thank you

Aishwarya: have a great weekend

Aishwarya: Bye !

Aishwarya: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

BASICALLY USELESS - WHAT IS THE POINT OF HAVING A BUSINESS ACCOUNT IF YOU CAN'T TRANSFER PRIMARY ADMIN, AS PEOPLE COME AND GO FROM COMPANIES AND ROLES??!?!?!? SO ANNOYING

S

scottm50874895

Participant

You've got to be kidding me. This is basic functionality of any system. How did this make it through Adobe QA? Really bad.

L

littlearth

Participant

Currently you cannot change the primary admin on a CCT membership. As a workaround, follow these steps:

Cancel the existing team membership: You can cancel the membership without any penalty. The accounts for team members change to trial mode. Members can still access their saved data in the cloud storage. To cancel the membership, click theChat Now button at the bottom of this page to initiate chat with a live agent.
Buy a new team membership; use the Adobe ID for the new primary admin.
Reinvite team members using the new primary admin account.
The team members have to accept the invitation and log in to the Creative Cloud Desktop app again. Their apps are activated under the new team account.

from adobe... basically... suck it up

B

bereacollege

Participant

I can confirm this as of August 10th, 2015. Support can't do anything about it as is. I asked in support chat if the ability to do so was on the development roadmap.The technician responded, "I am sorry but due to the security reason the PADMIN cannot be changed."

When asked if using the account cancellation process they describe would reset service agreement dates, the technician replied, "yes kind of but you will not be charged any thing for the cancellation."

L

littlearth

Participant

I also have this issue,

our accounting department need to have the invoices sent to them not the design department...

this is becoming a waste of time