Skip to main content
danjonwig
Participating Frequently
Nov 17, 2023 2:52 PM UTC
Answered

How do I change accounts without re-installing?

This question was asked and answered before: the instruction was to launch the CC app, click the gear icon, and change accounts. However, the UI seems to have since changed, as no gear icon is presented when launching. Here's what I see when I launch (yellow rectangles protect our corporate identity). When I launch the app, it immediately shunts me to the corporate login screen. There is no gear icon, and no way to change account. Since I cannot login with this corporate credential, I am stuck, there seems to be no way to specify a different account. 

 

Please, help?

 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Nikhil R Gupta
    Nikhil R GuptaCorrect answer
    Legend
    Nov 24, 2023 3:30 PM UTC

    @danjonwig As per the screenshots, you are using a Federated corporate login. When you enter your email, it will take you to the organization's SSO page, and you have to finish logging in there.

     

    Regarding the error on CCDA. A couple of things I can suggest.

    Solution 1:

    1. Close CCDA.

    2. Close Adobe processes from the Task Manager on Windows or Activity Monitor on MAC.

    3. Remove opm.db

    win: C:\Users\YOURNAME\AppData\Local\Adobe\OOBE\

    MAC: /Users Library/Application Support/Adobe/OOBE

    4. Relaunch CCDA and check.

    Hidden library MAC 

    Hidden Appdata Windows 

     

    Solution 2:

    Uninstall and reinstall CCDA and check.

    Uninstall tool 

    Creative Cloud for the desktop download page

    View reply

    25 replies

    Nikhil R Gupta
    Nikhil R GuptaCorrect answer
    Legend
    Nov 24, 2023 3:30 PM UTC

    @danjonwig As per the screenshots, you are using a Federated corporate login. When you enter your email, it will take you to the organization's SSO page, and you have to finish logging in there.

     

    Regarding the error on CCDA. A couple of things I can suggest.

    Solution 1:

    1. Close CCDA.

    2. Close Adobe processes from the Task Manager on Windows or Activity Monitor on MAC.

    3. Remove opm.db

    win: C:\Users\YOURNAME\AppData\Local\Adobe\OOBE\

    MAC: /Users Library/Application Support/Adobe/OOBE

    4. Relaunch CCDA and check.

    Hidden library MAC 

    Hidden Appdata Windows 

     

    Solution 2:

    Uninstall and reinstall CCDA and check.

    Uninstall tool 

    Creative Cloud for the desktop download page

    Translate
    DanJonWig99
    Participating Frequently
    Nov 25, 2023 12:40 AM UTC

    Thank you. 

    yes indeed, that is precisely the situation (corp login). As mentioned elsewhere, I no longer have access to that account, so I *cannot* complete it, as you suggest. So, my question is, how do I take a step back and use a different (not corporate) login?

     

    re error: that error happens only after I fail to login. I have no doubt that fixing the login problem will obviate the error.

    Translate
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Nov 27, 2023 2:12 PM UTC

    @DanJonWig99 why do you no longer have access to the Corporate account? Contact your Admin to address the account issue.

    Translate
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Nov 20, 2023 10:22 PM UTC

    Hi @danjonwig you're already past the gear icon. You would use that to sign out of the current account. From here you can easily switch accounts simply by entering the email address of the account you want to go to. When you enter the email it should prompt you to choose personal or business account:

     

     

    Translate
    DanJonWig99
    Participating Frequently
    Nov 20, 2023 11:55 PM UTC

    Very kind. The screenshot I sent is the very first screen I see when I launch. If I'm past it, how do I go back?

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 21, 2023 2:20 AM UTC

    @DanJonWig99 

     

    sign out and then back in to your cc desktop app. you'll then see the option to select profiles.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 17, 2023 3:04 PM UTC

    click help > sign out

     

    ====================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from account, payment & plan">
    Translate
    danjonwigAuthor
    Participating Frequently
    Nov 21, 2023 4:33 PM UTC

    Thank you kindly; here is the content of the Help menu. 

     

    I have tried "sign  in using your browser". Bizarely, it doesn't actually launch a browser, it just reloads within the Cloud window, and I get the same thing again; no option to change account

     

    Translate
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Nov 21, 2023 4:42 PM UTC

    @danjonwig what does that error show you are covering up?

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices