How do I change the Primary Administrator of my Account?

Question

I have been the primary administrator of my team's Creative Cloud account, however I am transitioning from the company and need to make my supervisor the primary administrator. I cannot find an option to do so - I am able to delete him as an administrator, but I am not able to change his status. Could someone please assist?

Thank you!

David__B · Accepted Answer

We have made some recent changes that may help

If you purchased from Adobe there is now a change primary admin feature in the admin console here:
Manage your Creative Cloud for teams membership
If you can’t access the primary admin account to initiate change contact support.
If you purchased via reseller contact Adobe and support will assist in admin rights transfer.

We strongly suggest adding a secondary admin to your account to assist with future admin rights transfer needs.

Mandhir Bhatia · Answer

Laura,You need to contact Adobe Customer services team if you need your default admin to be changed.ThanksMandhir

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