How do I completely reset an Adobe ID tied to a former employee’s email?

Hi ​@MCR_SUPORTE 

Thanks for reaching out.

Based on your query, it appears that you are trying to reset an existing Adobe ID associated with a departmental email address that was previously managed by another user, and you would like to reuse the same email address as a fresh account. However, please note that a complete “hard reset” of an Adobe ID (that is, fully wiping all previous user data, metadata, and security settings to start from scratch with the same email address) is not supported.

As checked, you currently have a Teams contract associated with the Adobe ID used to post this query. Please confirm whether the email address you are referring to is the same one used to submit this request.

Since this is an Adobe ID, you can sign in to the Adobe account portal and update the required profile and security details directly:

Manage Adobe account profile:

https://adobe.ly/4sQ6GBx

https://adobe.ly/4sPG6sk

Set up or update two‑step verification:

https://adobe.ly/4bRy64h

Additionally, if this email address was previously associated with any other Adobe Teams or Enterprise organizations, you will need to leave those organizations first. You can follow the steps outlined here:

https://adobe.ly/4t0GdBz

You can also add it to your Admin Console and assign products as needed.

Hope this helps. Let us know if you need further assistance.

Regards,
^AN