How do I continue my own personal subscription, after having a free student subscription

Hi there,

We appreciate you writing in. We hope that the issue got addressed if you contacted our support team as mentioned by the expert above. If not, I'm moving this thread to the Enterprise and Teams community for further discussions. This community is for the users with Individual subscription to Adobe applications.

Let us know if you have any other questions.

Step 1

Copy all files to a folder on your computer's hard drive... files stored in the cloud are linked to the owner's ID, so when you lose your subscription you MAY also lose your files

Step 2

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730