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Participant
April 5, 2019
Question

How do I disable the "Account Confirmation" dialog box?

  • April 5, 2019
  • 18 replies
  • 6153 views

When I'm working in any Adobe CC 2019 app I am frequently interrupted by an "Account Confirmation" dialog box asking whether I am still the user. This doesn't appear to be based on any action on my part, but I cannot continue working in my project or document until I click in the affirmative. It's frankly infuriating. Can this be disabled? I'm not seeing any relevant options in the security settings.

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18 replies

Participant
June 5, 2019

We're dealing with the same thing. We often use Media Encoder, which obviously involves long-running tasks, and it literally halts the encoding process until you confirm. If will complete the one it's on, but then won't move onto the next item in the queue until you "confirm". This makes it impossible to leave it running overnight or unattended in any way.

As someone already mentioned, this is quite customer-hostile behavior it is literally breaking the applications. PLEASE FIX, THIS, ADOBE!

Edit: clarification

Participant
April 30, 2019

Same here, as i have often 3 or 4 apps opened, it's aking that very often. Horribly annoying.

Participant
April 18, 2019

Same thing here as well. If you have multiple applications going at once (say Photoshop and Illustrator) you get an account confirmation popup for each program. I am just not sure what purpose it serves since you only have to click continue and not enter a password so it isn't even a real security feature. It is like their version of the Netflix "Are you still watching" prompt.

Participant
April 17, 2019

Experiencing this same situation with our shared device licensing.  We got that pop-up every time we open any of our programs.  It's one of the most irritating things to deal with.  Also, what's the point of device licensing if you have to sign in with an account???  That might make sense in a situation where your users all have individual accounts, but what about situations where you have a "community" computer that's constantly signed in for general-purpose use by everyone?

Participant
April 15, 2019

It has got a bit better with the latest updates.

Still every time you initially open an app, and then if you leave it open all day, maybe 3 times throughout the day.

Inspiring
April 15, 2019

its garbage. hopefully this is not expected behaviour and is a bug. this is so customer hostile its unbelievable even adobe would stoop this low...

Participant
April 12, 2019

I contacted adobe support, and their response was:

"as i can check , this is the normal workflow in the  shared device licenses"

I asked if they changed it recently, and their response was:

"yes , this is the update"

It's super annoying behaviour for our users also.

Participant
April 10, 2019

Yeah, we have this in my design studio.

We are on a shared device licensing set-up for CC.

It happens so much during the day. It really is pretty annoying.

Abambo
Community Expert
Community Expert
June 5, 2019

Discussion successfully moved from Adobe Creative Cloud to Enterprise & Teams

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
April 5, 2019

i've never seen that (unless it's a sign-in prompt).

1. can you attach a screenshot of that prompt?

2. do you have a team/enterprise subscription?

Participant
April 5, 2019

See screenshot...

kglad
Community Expert
Community Expert
April 5, 2019

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html