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Tom254172552hm1
Participant
September 11, 2022
Answered

How do I download files from a different work Adobe account onto my personal laptop?

  • September 11, 2022
  • 2 replies
  • 210 views

I have a personal Creative Cloud account on my personal laptop. I paid for a separate Creative Cloud account for a temporary worker to edit files in Adobe InDesign on their own laptop. They are no longer employed, and I need to access/download the files they created. I have the sign-in, but I can't access their InDesign account on my laptop because it will only recognize my account. How do I get access to their files?

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Correct answer Abambo

If I understand you well, you do not have access to the Laptop?

 

You can use a web browser to access the data stored on the creative cloud. The link to use with their ID is https://assets.adobe.com. If they worked locally, you can't access the data, and you need to contact them. 

 

You can also use a different computer, to set-up Creative Cloud or you can use a different user on your computer.

 

You even can sign into the second account on your computer, instead your own ID, but then, you will not have access to your Creative Cloud data. 

 

BTW: These are situations to be cleared at the hiring, not when the people are gone.

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
September 12, 2022

If I understand you well, you do not have access to the Laptop?

 

You can use a web browser to access the data stored on the creative cloud. The link to use with their ID is https://assets.adobe.com. If they worked locally, you can't access the data, and you need to contact them. 

 

You can also use a different computer, to set-up Creative Cloud or you can use a different user on your computer.

 

You even can sign into the second account on your computer, instead your own ID, but then, you will not have access to your Creative Cloud data. 

 

BTW: These are situations to be cleared at the hiring, not when the people are gone.

ABAMBO | Hard- and Software Engineer | Photographer
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 12, 2022

    What happens when you log in your machine using the other account credentials, did you try that?

    -Manan

    -Manan
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