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How do I download invoices please? I cant see any invoices on my account, context I'm only an admin

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Inspiring

Hi @symphony_7395,

Thank you for reaching out. Based on the details checked, I can see that you have an active Teams contract associated with the Adobe ID used to post this query. However, please note that you are not the contract owner for this account. Only the contract owner has access to the billing history within the Admin Console.

I recommend contacting your contract owner and requesting that they download the invoices or share them with you directly from the Admin Console. For more information, please refer to the following document:
https://adobe.ly/43Tazf9

Hope this helps. Please let us know if you need any further assistance.

Regards,
^AN

S

sprinklr-integration-userCorrect answer

Inspiring

Hi @symphony_7395,

Thank you for reaching out. Based on the details checked, I can see that you have an active Teams contract associated with the Adobe ID used to post this query. However, please note that you are not the contract owner for this account. Only the contract owner has access to the billing history within the Admin Console.

I recommend contacting your contract owner and requesting that they download the invoices or share them with you directly from the Admin Console. For more information, please refer to the following document:
https://adobe.ly/43Tazf9

Hope this helps. Please let us know if you need any further assistance.

Regards,
^AN

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S

symphony_7395Author

Hello, thank you for the helpful response, the contract owner would like me (the admin) to handle downloading all invoices for them. Is their any way I can contact adobe support to request for a copy of our invoices please. I see they dont have any email support to contact and live chat didnt help at all unfortunately

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Bani Verma

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Hi @symphony_7395,

As Anshul mentioned, only the contract owner can view and download invoices. There are two options: either the current contract owner can email invoices to you directly from the Admin Console, or you can become the contract owner if the current owner permits it. To know how to do this, see this document: https://adobe.ly/49ce6s2

I hope this helps.

Thanks,
^BS

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