How do I get support if I use an Enterprise account?

So I use the Adobe CC products and I'm having an issue with Premiere that no one seems to have had before, and I'd like to contact support chat. However, the site won't let me log in with an Enterprise account; it wants me to use an Adobe ID. No problem, I already made one before I used Enterprise, and you're looking at it.

However, when I log in with my Adobe ID, I'm only given the options to ask for help on free programs that I'm not using and a few other things I'm not looking for help on, presumably because I have never bought anything on this account.

How do I get live support in this case? Please tell me I don't have to do something convoluted through my own IT department or the corporate bureaucracy. Although I can try that if necessary.

I talked to our IT team and they said they'd talk with the corporate higher-ups to see if we have a special support contract with Adobe.