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Participant
Jan 25, 2018 7:24 PM UTC
Question

How do I reclaim a license key from a lost or stolen laptop?

We have about 70 users in our environment and we support Adobe Acrobat Standard 9, 10, 11, 12, and a hand full of Standard 17.   Two of our executives got their systems stolen, and we'd like to reclaim and reuse their Acrobat licenses on their new systems.

Question:  How do we get this done?

Thanks!

Leon

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2 replies

Just Shoot Me
Legend
Jan 25, 2018 10:01 PM UTC

If you have 70 users I hope you have some type of system where all license keys and or serial numbers get placed into some type of database or spreadsheet file.

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kglad
Community Expert
Community Expert
Jan 25, 2018 9:22 PM UTC