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Participant
April 26, 2021
Answered

How do I recover file from my personal cloud storage

  • April 26, 2021
  • 2 replies
  • 497 views

I currently was working on my personal account but it was switch to a Company/ School account using the same email. After I switch all of my cloud storage files are gone. How do I recover the files from my old account.

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Correct answer SuJoshi

Hello,

This help document might help you in migrating the files from Personal to Company account/license: https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html.

2 replies

Legend
April 27, 2021

You should ALWAYS keep backups of everthing on the cloud ! I suggest you sign in to the personal account and immediately download everything. Then back it up. Now you can upload to the new cloud if required.

SuJoshiCommunity ManagerCorrect answer
Community Manager
April 26, 2021

Hello,

This help document might help you in migrating the files from Personal to Company account/license: https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html.