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Inspiring
July 29, 2021
Question

How do I reset a User's Password?

  • July 29, 2021
  • 3 replies
  • 10621 views

I'm in my Admin Console and I want to click on a Team member's name and tell the system to email them a password reset link.

 

I've read some threads from 2014 saying me, as an admin, I cannot do that. I find that hysterical if it's still true. If it isn't true, what's the method for doing that?

3 replies

Inspiring
August 2, 2021

Thanks for the replies!

 

I was redoing a bunch of email addresses in various SAAS portals for my users over the weekend, and nearly every single one of them allowed me, as an administrator with a dashboard, to trigger a password reset process. Also, I could edit their information, change their job titles, and - heaven forbid - even change the last names and registered email addresses of some users that have gotten married in the past few years.

 

None of this I can do with the Adobe portal, which isn't too surprising. I guess Adobe will catch up around 2032 or so.

Participant
May 13, 2024

I hope not...Let them handle their own PW resets!

Abambo
Community Expert
Community Expert
July 31, 2021

User's need to do that on their own. Each user is responsible for his password with his Adobe id. They need to go to account.adobe.com and ask for a new password. That password will be sent to their e-mail associated with the account.

ABAMBO | Hard- and Software Engineer | Photographer
Legend
July 29, 2021

So far as I can see, the user can easily do it themselves, so you don't need to. Many of the threads I read were from admins who wanted to give access to a different person, which is something I think Adobe forbid. The license has to be reclaimed, then can be reassigned.