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Participant
October 19, 2022
Answered

How do I uninstall my old CC apps when I don't have access to my old work account?

  • October 19, 2022
  • 1 reply
  • 159 views

Hi,

I was working for a company last year that had me install CC and many apps on my home computer during the pandemic.  I no longer work for that company and there fore do not have access to that company email address.  Now I want to uninstall all the apps but it requires that I log into my work account and I cannot do that.  Not only can I not log in with that email, but the old pohone number that was associated with the account is also no longer available. 

 

I'd love ot talk to a actual support person but of course, I need to log into the old account to get access to that feature and as I stated previously, that's not an option.

 

Any suggestions on the next course of action?

 

Thanks

Troy

This topic has been closed for replies.
Correct answer iCharles

Hi @Z3nb0y ,

 

Have your tried using the Creative Cloud cleaner tool?

 

The link to download and the instructions to use the Creative Cloud tool are mentioned in the following helpx document.

 

Hope this helps.

Charles

1 reply

iCharlesCorrect answer
Legend
October 19, 2022

Hi @Z3nb0y ,

 

Have your tried using the Creative Cloud cleaner tool?

 

The link to download and the instructions to use the Creative Cloud tool are mentioned in the following helpx document.

 

Hope this helps.

Charles