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Chre
Chre
Inspiring
August 31, 2016
Question

How find exact Adobe versions products?

  • August 31, 2016
  • 3 replies
  • 2270 views

Hi,

I encounter some troubles with Adobe Remote Update Manager (RUM), who doesn't update to the last version of products.

First of all, where can I find informations about exact version of Adobe products? For example, Illustrator CC 2015.3 is Illustrator v16.x or something like that. And same things for others. This help me to understand why I not in latest product version with RUM.

Thanks for help!

    This topic has been closed for replies.

    3 replies

    alisterblack
    alisterblack
    Inspiring
    September 7, 2016

    Are you using AUSST with RUM? It looks like RUM cannot find the override file

    See this following document for setup details.

    https://helpx.adobe.com/creative-cloud/packager/update-server-setup-tool.html

    Chre
    ChreAuthor
    Inspiring
    September 7, 2016

    Hi alisterblack,

    Thanks for answer.

    No, we didn't use AUSST yet,updates are from direct Internet (through proxies and firewalls). I'm looking for your document and back here to write my results after that.

    alisterblack
    alisterblack
    Inspiring
    August 31, 2016

    This article should be useful Adobe Creative Cloud Packager apps deployed without their base version present

    Chre
    ChreAuthor
    Inspiring
    September 1, 2016

    Hi all,

    @alisterblack : thanks, i know it, but it list only lasts versions

    My example :

    First, I have Photoshop CC 2015.0.1 (i.e. 2015022.r.168.x64)

    I run RemoteUpdateManager (RUM). Logs are:

    09/01/16 11:05:46:418 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 9724 | RemoteUpdateManager version is : 1.9.2.48 (BuildVersion: 1.9; BuildDate: Tue Sep 22 2015 15:05:54 )

    09/01/16 11:06:57:345 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 9724 | *** Downloading (AdobePhotoshopCC2015-16.0/16.1.2) ...

    09/01/16 11:08:27:987 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 9724 | *** Successfully downloadeded (AdobePhotoshopCC2015-16.0/16.1.2) ...

    09/01/16 11:13:33:645 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 9724 | *** Installing (AdobePhotoshopCC2015-16.0/16.1.2) ...

    09/01/16 11:20:52:130 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 9724 | InstallUpdates success and needs reboot.

    Now, on my computer, I have Photoshop CC 2015.1.2 (i.e. 20160113.r.355.x64).

    Or, last version is Photoshop CC 2015.3 (17.0).

    It seems RUM does not migrate to the last version. Why?

    Thanks for help.

    alisterblack
    alisterblack
    Inspiring
    September 1, 2016

    We have updated the RUM channel ID's for all the apps in this document.

    Channel IDs for use with Adobe Remote Update Manager

    Make sure you are using the current version of RUM.

    O
    opusmarketing
    Participant
    August 31, 2016

    You can open the Properties of the binary/executable of each CC App in Finder (OSX) or Windows Explorer. This shows you the version.

    I have the same problem with RUM 1.9.6 not finding any new versions. For example, Photoshop CC 2015 16.1.2 is currently installed but my Adobe Update Server has Updates named 17.0.0.88 and 17.0.1.159. It doesn't matter if I use the Overrides file or not, in both ways no updates are found.

    RemoteUpdateManager version is : 1.9.6.17 (BuildVersion: 1.9.6; BuildDate: Thu Jul 14 2016 05:37:20 )
    Starting the RemoteUpdateManager...
    No new applicable Updates. Seems like all products are up-to-date.
    RemoteUpdateManager exiting with Return Code (0)
      Chre
      ChreAuthor
      Inspiring
      August 31, 2016

      Thanks for answer, same troubles here.

      I'm looking to have, for all products, the two versions, i.e. Photoshop CC 2015.5 = Photoshop v17.0.x or something like that. I didn't found that in Adobe website and FAQ.

      O
      opusmarketing
      Participant
      August 31, 2016

      You could do the step mentioned above plus start the corresponding app and look in the Photoshop CC > About dialog. There you can find the release version number (e.g. 2015.5.1)

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