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Participant
February 7, 2025
Question

How Long Does It Take to Get Supplier Documents from Adobe?

  • February 7, 2025
  • 1 reply
  • 164 views

Hey everyone,

 

Has anyone gone through the process of registering Adobe as a supplier for invoice payments?

Our company recently updated its finance policy, so instead of paying by credit card, we now have to process payments via invoice. To do that, we need to formally register Adobe in our system, which means providing some standard documents—things like their business registration, a bank letter confirming the receiving account, a supplier registration form, and a signed Supplier Code of Business Ethics and Conduct.(I know that last one is a bit unusual, but yeah, it’s part of our internal requirements)

 

I just reached out to their sales team and am waiting for a response. Since Adobe is a large company, I imagine their process might take some time, but we have a deadline to complete the payment, so I need to manage expectations with my manager on how long this might take.

 

For anyone who's been through this before, how long did it take for Adobe to provide the documents? Any tips for speeding things up?

 

Would love to hear your experience!

1 reply

kglad
Community Expert
Community Expert
February 7, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment and plan">
Community Manager
February 7, 2025

Hi @China5FD2,

 

Thanks for reaching out. Upon checking, I can see that you have an active Individual Creative Cloud subscription associated with the Adobe ID you used to post your query.

Could you confirm whether you need assistance with this subscription, or are you inquiring about a Teams or Enterprise subscription linked to a different Adobe ID?

If your request is related to a Teams or Enterprise subscription for an invoice-related inquiry, you may need to raise a support case through the Adobe Admin Console. Please refer to the following guide for detailed instructions: Adobe Admin Console - Support and Expert Services

 

Regards,

^AN