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kmjurgens
Participant
March 29, 2023
Answered

How to access old Adobe account after license transfer

  • March 29, 2023
  • 1 reply
  • 551 views

My Adobe account is hosted through my company and today we switched from an old license (meant for the creative team only) to a company-wide licensed account. I was prompted to log in as usual, and selected the new license at the login screen.

 

Shortly after this, my team realized we no longer had access to our CC Libraries, despite not changing our account name, email or passwords. When logging out, the option to log back into the old license wasn't available. We're now missing a massive CC Library and didn't realize we wouldn't have access since our account information stayed the same.

 

How can I get back into the old license so I can download our CC Libraries? When I go to log in, there's no option other than my company profile and personal (which is empty and I believe a default option).

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Correct answer SuJoshi

@kmjurgens I am sorry to hear that. Kindly check with your internal IT team/admin if they still have access to the old console and licenses. If yes, they can add and assign the products, and you should be able to access the cloud assets from the old contract. 

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
March 29, 2023

@kmjurgens I am sorry to hear that. Kindly check with your internal IT team/admin if they still have access to the old console and licenses. If yes, they can add and assign the products, and you should be able to access the cloud assets from the old contract. 

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