How to cancel subsciption?

Question

I tried everything in https://helpx.adobe.com/manage-account/using/cancel-subscription.html but no luck. I called several times and Adobe only hangs up. I'd like to cancel the Adobe XD subscription but keep the Adobe Teams subscriptions.

Manan Joshi · Accepted Answer

If you are not able to cancel yourself then you can take help of Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
You can also contact Adobe support via Twitter :- @Adobecare
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Abambo · Answer

As I understand, you have an Adobe creative Clouds subscription and a XD subscription under a Teams contract.

You can cancel (reduce the number of licences) before the anniversary date (renewal period: J-30days). If you need to cancel outside the anniversary date, you should contact Adobe customer service via the admin console.

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