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Correct answer Manan Joshi

If you are not able to cancel yourself then you can take help of Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
You can also contact Adobe support via Twitter :- @Adobecare
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 6, 2022

As I understand, you have an Adobe creative Clouds subscription and a XD subscription under a Teams contract.

 

You can cancel (reduce the number of licences) before the anniversary date (renewal period: J-30days). If you need to cancel outside the anniversary date, you should contact Adobe customer service via the admin console.

 

ABAMBO | Hard- and Software Engineer | Photographer
    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    October 6, 2022

    If you are not able to cancel yourself then you can take help of Adobe support. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
    You can also contact Adobe support via Twitter :- @Adobecare
    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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