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How to convert personal to school account?

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Hi, I am new to this and I signed in using my school email. This made it into a personal account when infact I need to be a school account to recieve the creative suite. How would I convert this? Thanks!

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Nancy OSheaCorrect answer

Community Expert

I believe the definition of insanity is doing the same thing over and over and expecting different results....

@Nancy OShea Giving the same "answer" over and over is ridiculous. It is obvious the question is being mis-interpreted. When signing in and getting the prompt for "is this a personal or company/school account" - what do you do to change this if the wrong option was selected initially....?

I believe @Alex25528120npkv has the best answer for the original question.

This topic is now THREE years old...with multiple users asking different questions [sigh].

To avoid any further confusion, I invite all users to contact Adobe Support by online chat or phone for assistance with their account. This user-to-user community can't help you with an account problem. Sorry.

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

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Nancy O'Shea— Product User & Community Expert

C

Caleb25712923q3vf

Participant

Does anyone have an actual answer? We are looking to convert the same account from personal to school account, not simply sign into a different one . . .

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Silas25875210o56l

Participant

No but I still have the same issue as well

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Alex25528120npkv

Participant

all you have to do is log out of adobe then log back in and select the school/business option.

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defaultrmpfw68i9zj4

Participant

I have students in this exact same position. Logged in with their school email (which is what they were supposed to do) but for some reason it went to a personal account. They never got the screen to pick between personal/work/school. Any sort of resolution on this? I get no answer from district tech "support"

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Nancy OShea

Community Expert

Your school's IT dept needs to set up an account and package for you ahead of time with which you log-in to your school's plan. You choose which plan you want to access by logging-in with the correct ID and password for that plan -- assuming one is set up for you.

Contact your IT dept admin for details.

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Nancy O'Shea— Product User & Community Expert

isaacmintz

Participant

Hey there! Did you find an answer? I have thousands of pics on my personal, but my school offers free Adobe! Thanks!

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Nancy OShea

Community Expert

Your school's IT dept needs to set this up ahead of time and give you an appropriate ID and password to log-in with.

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with the ID and password that your IT dept told you to use.

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Nancy O'Shea— Product User & Community Expert

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