How to delete my Adobe ID account?

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Hi,

I've been trying to delete my adobe id account after my year plan ended but I'm having A LOT of problems doing it. Is there anyone out there who know how to delete an Adobe id account?

I don't want it anymore and NO ONE at Adobe Care is helping me.

I'm following this procedure: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

but it doesn't work.

Please help me. Thanks.

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T

Test Screen NameCorrect answer

Legend

Yes, it was a plan I registered with my university email.

Then you MUST contact your administrator. What Adobe mean by this is the person or department at your university who handle accounts and billings. They take full responsibility for your account; Adobe can't modify or delete the accounts managed by your university. You should also check that the plan actually ended; most Adobe plans will start a new year automatically after each paid-for year.

kglad

Community Expert

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kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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g.d_Author

Participant

Thank you for your help. I've tried all the steps you suggested but when I click on "contact us" this message shows up, and when I click on the "Adobe Admin Console" for help the site doesn't work anymore.