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M
Martin5D43
Participant
August 24, 2021
Question

How to delete organization and all subscriptions??

  • August 24, 2021
  • 6 replies
  • 13977 views

For hours know I am circling through directions, instructions, useless robotic adobe help support etc. being caught in the circle of not being able to delete my personal account because I am the administrator of my organization which is now only me and one Spark subscription. I would just simply like to delete my personal account and my organization and all my subscriptions. How does a person achieve that??

    6 replies

    T
    Tranger
    Participant
    April 24, 2023

    Try https://adobe.com/go/delete-account?sa_src=wm5 

     

    That's the link their chatbot gave me. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 24, 2023

      everyone here has teams or enterprise subscription (or they're posting in the wrong forum).  giving advice applicable to individual subscribers is usually unhelpful.

        A
        Anonymous
        July 7, 2022

        Same problem, no solution from Adobe support so far!!!

        They said they will manually close it from their side but after 1 month the account is still active.

          W
          Wasma
          Participant
          January 12, 2022

          I am also facing the same problem. Its like a Catch-22!!!!!

            T
            tk57597186
            Participant
            December 30, 2021

            I am having the same problem - seems impossible to cacel a subscription. A not-so-subtle form of "white collar crime"!!!!

              E
              Ellis5E29
              Participant
              December 26, 2021

              I'm having this same problem, and nothing is helping me. It shouldn't be this difficult to just delete an account.

                S
                Community Manager
                SuJoshiCommunity Manager
                Community Manager
                August 25, 2021

                You can follow the steps documented in this article to delete the Adobe ID: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

                Kindly contact the support team who would be able to assist you in cancelling the contract. You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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