Skip to main content
Martin5D43
Participant
Aug 24, 2021 12:44 PM UTC
Question

How to delete organization and all subscriptions??

For hours know I am circling through directions, instructions, useless robotic adobe help support etc. being caught in the circle of not being able to delete my personal account because I am the administrator of my organization which is now only me and one Spark subscription. I would just simply like to delete my personal account and my organization and all my subscriptions. How does a person achieve that??

    7 replies

    Tranger
    Participant
    Apr 24, 2023 8:08 PM UTC

    Try https://adobe.com/go/delete-account?sa_src=wm5 

     

    That's the link their chatbot gave me. 

    Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Apr 24, 2023 9:50 PM UTC

      everyone here has teams or enterprise subscription (or they're posting in the wrong forum).  giving advice applicable to individual subscribers is usually unhelpful.

      Translate
        Anonymous
        Jul 7, 2022 7:10 PM UTC

        Same problem, no solution from Adobe support so far!!!

        They said they will manually close it from their side but after 1 month the account is still active.

        Translate
          Wasma
          Participant
          Jan 12, 2022 2:46 PM UTC

          I am also facing the same problem. Its like a Catch-22!!!!!

          Translate
            tk57597186
            Participant
            Dec 30, 2021 2:49 PM UTC

            I am having the same problem - seems impossible to cacel a subscription. A not-so-subtle form of "white collar crime"!!!!

            Translate
              Ellis5E29
              Participant
              Dec 26, 2021 3:53 AM UTC

              I'm having this same problem, and nothing is helping me. It shouldn't be this difficult to just delete an account.

              Translate
                Community Manager
                SuJoshiCommunity Manager
                Community Manager
                Aug 25, 2021 1:32 PM UTC

                You can follow the steps documented in this article to delete the Adobe ID: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

                Kindly contact the support team who would be able to assist you in cancelling the contract. You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

                Translate
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices