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Participant
May 18, 2023
Answered

How to delete purchases from the adobe site and unpaid

  • May 18, 2023
  • 2 replies
  • 563 views

I previously bought 3 full adobe creative licenses from a reseller but now they have expired.

I accidentally added 3 licenses to my profile( VIP) from the adobe site. 

How do I delete them from my profile?

they have been added but cannot be used because they are still to be paid and I don't want to pay them.

Thank you

This topic has been closed for replies.
Correct answer Gurdeep.Singh

Hi @Gianluca29946812row6 

 

Thanks for reaching out to us.

 

If you have purchased your licenses from a reseller, please get in touch with the reseller as they will be able to place a retun order for the licenses which dont need and wish to return.

 

2 replies

Gurdeep.Singh
Adobe Employee
Gurdeep.SinghCorrect answer
Adobe Employee
May 18, 2023

Hi @Gianluca29946812row6 

 

Thanks for reaching out to us.

 

If you have purchased your licenses from a reseller, please get in touch with the reseller as they will be able to place a retun order for the licenses which dont need and wish to return.

 

kglad
Community Expert
Community Expert
May 18, 2023

i assume you have a teams or enterprise subscription, correct?

 

<moved from account, payment & plan>

Participant
May 18, 2023

yes

kglad
Community Expert
Community Expert
May 18, 2023

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html