How to formally request a new customer account manager from Adobe?

Has anyone successfully requested a new Adobe Account Manager? I’ve been stuck in an endless loop for two months trying to get the correct Adobe Classic FRL - Offline license assigned to my account.

I’ve submitted about five support tickets, but they all get closed with the same response—"Contact your Adobe Account Manager." The problem is, my account manager has assigned me the wrong licenses multiple times (Acrobat Pro, Adobe Acrobat Classic, and Adobe Acrobat Classic - Feature Restricted), and Adobe is now asking for payment on licenses we don’t even need. I jsut need Adobe Acrobat Classic - Feature Restricted Offline!!!

Support won’t help because they say only my account manager can assign the correct license, but my account manager is slow to respond and even told me to open a support ticket—just for support to send me back to them.

At this point, I need a new account manager. Does anyone know the formal process to request this? Any help would be appreciated!