How to remove a user from account

3 replies
1303 views
Translate

I log in to the Admin Console as Administrator for the account and select a user but it won't allow me to delete that individual (they are no longer with our organization). It does show tha there is "no product" associated with of our users, inlcuding myslef. I checked and I can still us the Acrobat DC we have the license for.

This topic is closed to new replies. Start a new post to keep the conversation going.

S

SuJoshiCorrect answer

Community Manager

Hello,

Please confirm if you are logged in with the correct admin account (system admin) to remove the users from the admin console. If yes, please try to open the admin console on a different browser and check it again.

You can contact the support team if the issue persists.

S

SuJoshi

Correct answer

Community Manager

Hello,

Please confirm if you are logged in with the correct admin account (system admin) to remove the users from the admin console. If yes, please try to open the admin console on a different browser and check it again.

You can contact the support team if the issue persists.

Translate

B

bobg2400696Author

Participant

Thanks for the reply, but later in the day I logged back in and the Admin Console was showing more functions/options (maybe an issue at the server level?). But I was able to remove a user from our team so all is good.

Translate

S

SuJoshi

Community Manager

Thank you for sharing the update. Pleased to hear that your issue is resolved.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.