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marine28983600axu1
Participant
Mar 21, 2023 9:29 AM UTC
Answered

How to solve sync problems with google drive?

Hi There!
I lead a small agency and we work in google drive. 
We face troubles with sync: our work doesnt sync or partially in our drive.
Do you know how to solve this?

Thanks a lot

(native language is french)

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Kevin Stohlmeyer
Kevin StohlmeyerCorrect answer
Community Expert
Mar 21, 2023 1:26 PM UTC

HI @marine28983600axu1 are you actively working out of Google Drive?

The forums have many posts about issues working this way. The Gdrive sync interferes with open documents, backing up temp files, etc.

The solution is to either disable active sync while working or drag out of the sync folder, edit/save, then drag back to Google Drive to backup.

The ultimate solution would be to invest in a real Digital Asset Management system that allows file management seamlessly with Creative Cloud.

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2 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
Mar 21, 2023 1:26 PM UTC

HI @marine28983600axu1 are you actively working out of Google Drive?

The forums have many posts about issues working this way. The Gdrive sync interferes with open documents, backing up temp files, etc.

The solution is to either disable active sync while working or drag out of the sync folder, edit/save, then drag back to Google Drive to backup.

The ultimate solution would be to invest in a real Digital Asset Management system that allows file management seamlessly with Creative Cloud.

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Community Manager
SuJoshiCommunity Manager
Community Manager
Mar 21, 2023 12:30 PM UTC

@marine28983600axu1 Are you using any specific app for syncing the files to Google drive?

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