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Andreas Parabolic
Participant
July 28, 2020
Answered

How to transfer ownership of admin account without access to current?

  • July 28, 2020
  • 1 reply
  • 967 views

The former admin account owner left our company and did not tranfer rights. Now we cannot gain access to admin to pay the invoices. I am the owner and founder of my business - How do I regain admin account controle and thereby pay my bills, so that our designers do not get shut down while working. Thanks!

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi there, 

     

    As you have mentioned you are unable to access the Admin console, our support teams can help you resolve this. 

    I have marked a personal message to you please check and respond. 

    1 reply

    Bani Verma
    Bani VermaCorrect answer
    Legend
    July 28, 2020

    Hi there, 

     

    As you have mentioned you are unable to access the Admin console, our support teams can help you resolve this. 

    I have marked a personal message to you please check and respond. 

    biancam8537816
    biancam8537816
    Participating Frequently
    September 23, 2021

    Hello Bani,
    I am also having this exact problem. Our company needs to transfer ownership, but we cannot access our Admin account. I would greatly appreiate your help resolving this issue!
    Thank you,
    Bianca

    Vikrant R
    Vikrant R
    Inspiring
    September 23, 2021

    You'll need to contact Adobe Support for help with this request.

    The process overall is documented here: https://helpx.adobe.com/enterprise/using/change-contract-owner.html#become

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