How to Unlicensing Music

Forum|Forum|3 years ago
December 8, 2022
3 replies
1159 views

I was puting my credit card information when I want to buy a standard license for a music called Deep Sea

for an animated film I did for school.

Then after I hit buy, the price went from 9.99 to 199.99. My parents will be so mad at me. I crying right now, please tell me there is way to undo this.

the ID is #429392586

This topic has been closed for replies.

Correct answer WendellaBee

Apologies, I realize now that you are an enterprise customer. You will need to contact customer care. You should have received an email with your order number in it. Give the order number to the agent and they can look up the transaction.

WendellaBee

Adobe Employee

I don't see any instance where you have purchased anything under the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with that Adobe ID/email address before you contact our customer care department. We don't sell any audio for 199.99 so I'm perplexed as to what you may have purchased on the Adobe Stock website.

Y

Yijun27481242cyfdAuthor

Participating Frequently

I did use the Adobe ID I am using right now to purchase, maybe because I purchased it less than an hour ago, so it is not showing up, because I checked and it is my school email under my account.

The extended license for that music truly is 199.99, under on demand.

Y

Yijun27481242cyfdAuthor

Participating Frequently

Oh, did you mean the id I put in my post? That is the id for the product I purchased.

John T Smith

Community Expert

What does this have to do with Adobe?

Where did you buy the music?

Y

Yijun27481242cyfdAuthor

Participating Frequently

Adobe Stock

kglad

Community Expert

again, contact support. the longer you wait, the bigger the problem.

kglad

Community Expert

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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