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Participant
March 4, 2021
Answered

how to use the plan i have brought

  • March 4, 2021
  • 4 replies
  • 380 views

Please help I have brought a student plan but it won't let me use it I sign in and still, nothing keeps telling me to buy it but I already have I need this for uni and I can't even use it wtf I'm getting angry and i cant even speak to anyone this is so stupid.

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Correct answer Manan Joshi

Try contacting support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

4 replies

Manan JoshiCommunity ExpertCorrect answer
Community Expert
March 4, 2021

Try contacting support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Community Expert
March 4, 2021
Participant
March 4, 2021

sadly tried it all still didn't work thanks mate for trying to help

Community Manager
March 4, 2021

Hello,

Please sign in to the creative cloud app selecting the "Personal Account" option under which you have purchased the creative cloud subscription.