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KyleP_Lville
Participant
October 22, 2025
Answered

Hung being migrated to VIP Marketplace

  • October 22, 2025
  • 1 reply
  • 190 views

Since last week, when we login to https://adminconsole.adobe.com/, we get a message saying:

MyCompanyName is being migrated to VIP Marketplace.  Your account manager has made a change to your Adobe Value Incentive Plan (VIP) membership. Your products, services, users and VIP number have not changed. You can access Admin Console as soon as migration is complete. This may take up to 24 hours.

We can't login to the console to issue licenses or manage the users.  It is becomming a big problem for us.

Can someone assist me or provide the appropriate phone number to call for support?

Correct answer Anshul_Nautiyal

Hi @Kyle23004027tv9e,

Thanks for reaching out, and I’m sorry to hear about the issue you’re experiencing. Upon checking, it appears that you have an active Teams plan associated with the Adobe ID you used to post this query, and you are the contract owner for this plan. Could you please confirm whether all other admins under your contract are encountering the same issue, or if it is limited to your account?

If the issue is specific to your account, please try accessing the link in an incognito browser window or clear your browser cache and attempt to log in again.

If all other admins are facing the same issue, please reach out to your reseller or your Adobe Account Manager for further assistance.

Hope this helps. Please let us know if you need any additional support.

Regards,


^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
October 22, 2025

Hi @Kyle23004027tv9e,

Thanks for reaching out, and I’m sorry to hear about the issue you’re experiencing. Upon checking, it appears that you have an active Teams plan associated with the Adobe ID you used to post this query, and you are the contract owner for this plan. Could you please confirm whether all other admins under your contract are encountering the same issue, or if it is limited to your account?

If the issue is specific to your account, please try accessing the link in an incognito browser window or clear your browser cache and attempt to log in again.

If all other admins are facing the same issue, please reach out to your reseller or your Adobe Account Manager for further assistance.

Hope this helps. Please let us know if you need any additional support.

Regards,


^AN

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