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mackenziej12516430
Participant
August 14, 2019
Question

I am not able to download the apps.

  • August 14, 2019
  • 1 reply
  • 234 views

My password is asked, but then says its incorrect. Even when i reset the password. I am not able to download my apps. I have a MacBook Pro. What should I do?

    This topic has been closed for replies.

    1 reply

    Bani Verma
    Legend
    August 16, 2019

    Hi Mackenzie,

    Do you see this message: "Creative Cloud Installer wants to make changes enter your password to allow this operation" where you are prompted to enter the password?

    This is a computer-generated message and it needs your Mac password to allow the installation, hence, please try entering your computer/mac password here to start the installation.

    Let us know if this helps.