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W
WillAm
Participant
December 12, 2019
Question

I am not able to install Adobe CC. Why i need to pay for this ??

  • December 12, 2019
  • 1 reply
  • 1084 views

I try to install the Adobe CC from Admin Console and it is not working. 

Here is my crash report, can anyone help? 

Thank you.

 

 

Code Type: X86-64 (Native)
Parent Process: AdobeDeploymentManager [2405]
Responsible: Installer [2370]
User ID: 0

Date/Time: 2019-12-12 14:45:28.468 +0800
OS Version: Mac OS X 10.15.2 (19C57)
Report Version: 12
Anonymous UUID: E663ADD5-DA64-A333-317A-2BD629CF2352

Sleep/Wake UUID: 57EF2970-3142-4183-8979-EB8DDE764864

Time Awake Since Boot: 4100 seconds
Time Since Wake: 2400 seconds

System Integrity Protection: enabled

Crashed Thread: 9

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSConcreteTask terminationStatus]: task not launched'
terminating with uncaught exception of type NSException
abort() called

This topic has been closed for replies.

1 reply

Ned Murphy
Ned Murphy
Legend
December 12, 2019

Obviouly, if you are not able to use the product, you do not need to pay for it, but if you have already subscribed and do not cancel within the time limit then the reason you need to pay will be because you kept the subscription.

 

As far as your inability to install goes, what are your sytem specifications? 

System Requirements

Creative Cloud - https://helpx.adobe.com/creative-cloud/system-requirements.html

    W
    WillAmAuthor
    Participant
    January 9, 2020

    Thanks for reply!

    Here is the sytem specifications.

    Model Name: MacBook Pro

      Model Identifier: MacBookPro11,3

      Processor Name: Quad-Core Intel Core i7

      Processor Speed: 2.3 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 6 MB

      Hyper-Threading Technology: Enabled

      Memory: 16 GB

      Boot ROM Version: 157.0.0.0.0

      SMC Version (system): 2.19f12

     

     

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