I am unable to cancel my organizations Creative Cloud for Enterprise membership

I manage my enterprise adobe licensing. 

I have mulitple full adobe creative suites and other adobe products installed around the organisation. 

I clicked add user which added 3 additional adobe acrobat accounts, with no way to delete. I spoke to live chat who said speak to my re-seller. They said they cannot delete. 
So nor I, my reseller or live chat can cancel it.
Can anyone help please??