I am unable to generate with a specific partner and there is no popup confirmation modal.

Forum|Forum|6 months ago
November 26, 2025
3 replies
512 views

I am unable to generate with a specific partner and there is no popup confirmation modal. We have an enterprise account. Where do we go to get this?

Correct answer Anshul_Nautiyal

Hi @Anneke2721992336w3,

Thank you for confirming. Please note that access to partner models may be restricted by your administrator through the Admin Console. I would recommend reaching out to your admin and asking them to enable access to non-Adobe generative AI models.

They can follow the steps below:

In the Admin Console, go to Settings > Asset Settings > Non-Adobe generative AI models.
Use the toggle to allow or restrict user access to non-Adobe generative AI models within Adobe apps and tools.

You can refer to this document for more details:
https://adobe.ly/4p3tcW6

If you’re not sure who your admin is, you can use this guide to find and contact them:
https://adobe.ly/43Sq1Im

I hope this helps. Please let us know if you need any further assistance.

Regards,
^AN

A

Anneke2721992336w3Author

Participant

Screenshot_2025-11-27_at_8-43-11 am.png

A

Anshul_Nautiyal

Community Manager

Hi @Anneke2721992336w3,

Thank you for reaching out and for sharing the screenshot. Could you please confirm whether you are unable to generate images using the Firefly Image 5 (Preview) model, or if the issue is related to the partner models?

If the issue is with Firefly Image 5, please click on your profile picture in the top-right corner and check whether you still have premium credits available.

If premium credits are available, please try the following:

• Access Firefly in an incognito/private browser window
• Connect your device to a different network, such as a mobile hotspot, and try generating the image again

Kindly try these steps and let me know if the issue persists.

Regards,
^AN