Skip to main content
J
Juanan6C14
Participant
June 8, 2021
Question

I can not log in

  • June 8, 2021
  • 6 replies
  • 1211 views

Good afternoon, I have an ADFS mounted, with the Adobe console users I can enter www.adobe.com as long as it is not the IE browser, but if I open the Photoshop application it asks me for a username and password, I enter it, but it does not validate, does not open the application.

 

If I open the Creative Cloud with this same user, it lets me in and I can now open the desktop applications of that pc.

 

Because it can be?

 

Thanks.

This topic has been closed for replies.

6 replies

S
Community Manager
SuJoshiCommunity Manager
Community Manager
June 8, 2021

Hello,

Generally, we recommend signing in to the creative cloud desktop app first which allows your account to activate other installed CC apps and that's the purpose of SSO. 

Kindly elaborate "does not open the app" like it is crashing, freezing at the loading screen, or closing immediately after signing in to the app. 

A screenshot of the error will help in understanding the issue better.

J
Juanan6C14Author
Participant
June 9, 2021

Hello,

 

Thank you for your answer.

 

I attach a lot of screenshot while I open the app.

 

Thank you.

S
Community Manager
SuJoshiCommunity Manager
Community Manager
June 9, 2021

Please confirm if you are using any proxy or VPN. If yes, disable it and check if you are able to access Photoshop. 

Also, check if there are any Adobe entries in the Host file. The location is: C:\Windows\System32\drivers\etc

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices