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pelle_jernryd
Participating Frequently
February 13, 2018
Answered

I can only intall one program in CC, the rest won't install...

  • February 13, 2018
  • 18 replies
  • 2056 views

I used to have all CC 2014 programs and the computer worked fine, since I couldn't always open my colleagues files since they had newer version I wanted an update.

I now have an Adobe business account that allows me to download all Adobe programs. I can only install one, for example Ps. When I try to install another program, for exampel, Indesign nothing happens. It is like the first program refuse the others to install. I have used Adobe Cleaner and reinstalled Creative Cloud (by the way, when I try to install Creative Cloud, the app says it needs to update and the update never ends).

I have a Macbook Pro 2015. I have erased the HD on my computer and reinstalled data from Timemachine. This didn't help.

Regards,

P

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Pelle, thanks for sending the private message.  Unfortunately, I do not see an active Creative Cloud membership under your account.  Can you please send a private message which contains the e-mail address you are using to access your membership.


    Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

    Pelle, thanks for the update.  Per our discussion please contact your Creative Cloud for Enterprise admin within your governmental organization.  Feel free to reference Packaging User Guide for details on how they can deploy updated Adobe Creative Cloud applications to the cities MacBook Pro.

    18 replies

    Bani Verma
    Bani Verma
    Legend
    February 13, 2018

    Hi P,

    As you have mentioned you are unable to install Creative Cloud apps as the install never proceeds, and you have tried reinstalling the desktop app however it didn't help.

    Just to confirm, do you see any error messages or codes when the install fails? if yes then please share those with us, you may also attach a screen shot of it, see: FAQ: How do I capture and post a screen shot or video?

    Kindly also let us know the version of Mac operating system you are using.

    Meanwhile I would recommend you to clean remove the desktop app from your machine by following the instructions given here: illustrator reinstalling free trial 1 day old!, After this download the app from the following direct download link: Download Creative Cloud desktop app.

    Awaiting your response.

    P
    pelle_jernrydAuthor
    Participating Frequently
    February 13, 2018

    Hi,

    I'm using OS X El Capitan, ver 10.11.6.

    No, I don't get any error messages.

    This maybe help, if I don't restart my computer it does not even load down the next program. I also have my old Lightroom 2014 and 2015 ircat saved on the computer (that I'm prying for will back up all my edited pictures and presets, all raw file picture files are saved on separate disc though) when I get the new Lightroom going, is that interfering? 

    Bani Verma
    Bani Verma
    Legend
    February 13, 2018

    Thanks for sharing the details, did you try manually removing the Creative Cloud app and reinstalling it?

    If you have system firewall, internet security, anti-virus or any system optimizing program running then kindly turn them off before installing the apps.

    You can back up your Lightroom Catalogs, see how: How to back up catalogs in Lightroom Classic CC , you may also backup your presets and settings by following steps given here: Migrate presets, actions, and settings.

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