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Slemily
Participant
Jul 16, 2023 11:15 PM UTC
Answered

I can't erase my account??

Kind of panicking right now since I no longer want creative cloud and i find NO WHERE where I can delete my monthly payment through my teams account?` I cannot afford this anymore adn I have searched for two weeks on how to erase this.   HELP
I login to my admin console, click the plan where I can see "Your plan" and the list of programs but NO "manage account" that will take me to the delete option, only "view all apps and services".   
I am behind with payment by 7 days now.
please help!

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SuJoshiCorrect answer
Community Manager
Jul 24, 2023 7:11 PM UTC

@Slemily I am unable to find any Individual licenses under your account. There is one Teams license that has been canceled.

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3 replies

iCharles
Legend
Jul 24, 2023 6:00 PM UTC

Hi @Slemily ,

 

Regarding cancellation of plans, you would have to contact support by raising a ticket. Please navigate to the support tab in the Admin Console.

 

Hope this helps!

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Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Jul 24, 2023 7:11 PM UTC

@Slemily I am unable to find any Individual licenses under your account. There is one Teams license that has been canceled.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jul 16, 2023 11:23 PM UTC

contact your administrator.

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