Participant

Answered

I can't find cancel button under the school name.

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Hello.

My laptop is broken.

I paid for it, but I haven't used it for three weeks.

I know it will probably take longer to repair.

So I want to cancel my subscription because I can't use Adobe Premiere Pro.

Futhermore it can't be canceled because it's purchased under the school name how much I look for it.

Please help me!

Account owner is me. but I don't know how to cancel.

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kgladCorrect answer

Community Expert

ie, that's the school's adobe plan administrator.

kglad

Correct answer

Community Expert

ie, that's the school's adobe plan administrator.

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H

heo26998336gsx9Author

Participant

I am plan administrator.

How can I cancel this subcription.

I can't find. I almost tried to find 1hours in homepage. but I couldn't

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kglad

Community Expert

@heo26998336gsx9

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Peru Bob

Community Expert

Moved to the Account, Payment, and Plan forum.

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H

heo26998336gsx9Author

Participant

yes I did it, but They don't

have a cancel button in plan form

In personal account, I did it.

but this one is under the school

name. so I can't find it in plan form. I don't know why.

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Ann Bens

Community Expert

You need to contact the person responsible for the subscription at your school

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H

heo26998336gsx9Author

Participant

That is me.

I am person who responsible for the subcription. but I can't find the cancel button

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