I Can't find my free trial on my account and therefore can't cancel my subscription

Question

I needed to use adobe illustrator momentarily for a over the summer school project earlier this week and I took the Adobe free trial for it. Now I have no need for an adobe subscription since the project is done, but I have an issue. I cannot find where to cancel my subscription, infact it seems as if I had no free trial at all. I got the verification emal, I did fill my card information and I got the email that I will be charged on june 24th if I don't cancel my subscription. I checked my account information and there are no active plans, but I can still use illustrator normally. I want to cancel my plan and I don't want to be charged. Could this be because I used my student email?

Anshul_Nautiyal · Accepted Answer

Hi @PartyLuka,Thank you for reaching out.Upon checking, I can confirm that you currently have an active Enterprise contract associated with the Adobe ID used to submit this query. Previously, there was also a Teams contract linked to this account, which has since been canceled. We hope this clarifies your concern. If you need any further assistance, please don’t hesitate to let us know.Regards,^AN

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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