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December 17, 2025
Answered

I can't find our Administrator - NEED HELP TO RENEW TODAY

  • December 17, 2025
  • 1 reply
  • 86 views

I work for a company and we cannot figure out who the admin is. When I go to PLANS, there are no notes under our enterprise plan. There is also no phone number to call for assistance. If I can get at least an email address of who the admin is, that should help tremendousley.

 

We have projects that need to be edited, and the plan ends today.

Correct answer Anshul_Nautiyal

Hi @Brandi5DEA,

Thank you for reaching out. Based on your query, it appears that your contract is expiring today and you need assistance with the renewal, but you are unsure who the administrator for this contract is. Please confirm if this is the issue you need help with.

As checked, I can see that there is an active Teams indirect contract associated with the Adobe ID you used to post this query. The contract is typically managed by the organization’s IT team.

We recommend checking with your school’s IT administrator, as they may be handling the Adobe contract on your behalf. Since this is an indirect contract, your school’s IT team would need to coordinate with your reseller or your Adobe account manager to proceed with the renewal.

Please let me know if you need any further assistance regarding this.

 

Regards,
^AN

1 reply

Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
December 17, 2025

Hi @Brandi5DEA,

Thank you for reaching out. Based on your query, it appears that your contract is expiring today and you need assistance with the renewal, but you are unsure who the administrator for this contract is. Please confirm if this is the issue you need help with.

As checked, I can see that there is an active Teams indirect contract associated with the Adobe ID you used to post this query. The contract is typically managed by the organization’s IT team.

We recommend checking with your school’s IT administrator, as they may be handling the Adobe contract on your behalf. Since this is an indirect contract, your school’s IT team would need to coordinate with your reseller or your Adobe account manager to proceed with the renewal.

Please let me know if you need any further assistance regarding this.

 

Regards,
^AN