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Ana Maria370060770g9v
Participant
Apr 26, 2024 10:02 AM UTC
Answered

I can't found adobe XD on my subscription

My company bought me an adobe creative cloud subscription and adobe XD is included in it but now I can't found it in my apps. I'm logged in the right account. Can someone help with this issue?

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Kevin Stohlmeyer
Kevin StohlmeyerCorrect answer
Community Expert
Apr 26, 2024 3:45 PM UTC

Adobe XD is no longer available for new subscribers.

Official reply from Adobe support "Adobe XD is no longer available for purchase as a single application but will continue to be supported for existing users. "

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9 replies

Ashish_Harrison
Adobe Employee
Ashish_Harrison
Adobe Employee
Apr 26, 2024 3:55 PM UTC

Hi @Ana Maria370060770g9v please DM me your email address, and I will fix this issue for you. Thanks!

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Regards,Ashish Harrison
kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 26, 2024 4:03 PM UTC

@Ashish_Harrison 

 

what info should we give other users that have the same issue?

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Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
Apr 26, 2024 4:29 PM UTC

+1 on this as it's not what we've been officially told to respond to new subscribers and not what the helpx pages state...

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Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
Apr 26, 2024 3:45 PM UTC

Adobe XD is no longer available for new subscribers.

Official reply from Adobe support "Adobe XD is no longer available for purchase as a single application but will continue to be supported for existing users. "

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 26, 2024 11:36 AM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
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kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 26, 2024 11:35 AM UTC

conact your admin.

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